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Meet the Team

Working together, with our partners, to support each individual

The Team

Integra values all team members and their individual and shared contribution to supporting every individual to achieve their goals. We recognise our service is only as good as that given by each colleague. We invest significantly in the development of a team ethos and the quality of service provided by all staff.

The individuals we support benefit from continuity of staffing relationships and we are proud our retention of staff rates are significantly above national averages. 

All team members are supported by a local manager, our regional support office in Wales and NCG nationally. 

The Regional Management Team

Each care home has a registered manager experienced in community-based mental health services. All of our managers hold an NVQ 4 / QCF Level 5 and many have additional qualifications on top (e.g. Institute of Leadership and Management awards). They have a combined 87 years’ experience in care and 50 years’ experience in Mental Health.

The Regional Support Office

Our staff centrally provide a variety of support services that help Integra's overall quality of delivery. This includes central referral, assessment and admission coordination. The names, and responsibilities, of Integra's senior regional management team members are listed below.

Rob Tooze, Regional Operations Manager

As Regional Operations Manager, Rob reports to the Chief Operating Officer of National Care Group and is responsible for the region of Wales within NCG.  Rob helps Integra continually focus on ensuring all services are delivered as well as possible in accordance with NCG's mission, values, strategy, regulations, standards and contractual requirements.

Rob has over 35 years’ experience supporting individuals and teams in the adult social care field working with people who have learning disabilities/mental health issues and personality disorders. Rob qualified as a nurse (Learning Disabilities) in 1990 and has completed numerous post qualification courses since.  Throughout his career Rob has always strived to ensure that services under his lead provide the best quality and life opportunities possible for the people using the service.

Andrea O'Loughlin, Designated Responsible Individual, Clinical Lead & Area Operations Manager

Andrea is responsible for liaison with referring and multi-disciplinary teams.  Andrea directs and leads Integra's referrals and assessments team. She is a registered nurse with many years of experience working in both hospital and community mental health services. Andrea is also responsible for ensuring Integra's central support team is coordinated effectively to support the needs of its registered managers and services. Andrea has the primary day to day responsibility for our liaison with commissioning, referring and multi-disciplinary teams as well as monitoring the quality of service we provide.

Andrea is the Responsible Individual for Integra and she takes an executive lead on Integra's approach to improving continually the quality of care and service.  Andrea leads the regional management team based in Wales in safeguarding the sustainability of services through the effective monitoring of operational and financial delivery.

Laura Austin, Area Operations Manager 

Laura is the area operations manager for Integra's Mid and South West Wales regions.  Laura is an experienced home manager with a long service record with Integra.

Admissions and Fees

Integra has both residential care and domiciliary care.

Our approach is person-centred, combining a mix of support and rehabilitation.

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Questions Answered

Understanding more about what we do.

Integra has a successful long-term track record of supporting individuals to achieve positive outcomes.

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Integra welcomes referrals for men and women over 18 with a mental health diagnosis and/or an acquired brain injury. 

We have residential care, supported accommodation and outreach services in Cardiff, Carmarthenshire, Neath, RCT and Swansea.

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