Last updated
09 April, 2011

Service background

We set up Integra in 2004 because we recognised the need in Wales for additional high level 24 hour supervised residential services for Younger Adults with enduring mental health issues and complex needs.

Integra complements local statutory services by providing person-centred community support and rehabilitation for individuals with complex enduring mental health needs.

We monitor the health and welfare of those we support through risk management. We help individuals achieve their full potential through rehabilitation.

Our values

Integra's values are at the heart of our approach.

Integra has four core values:

 Community – wellbeing for all

 Ownership – accountable for results

 Adaptitude – adaptability, aptitude, right attitude

 Learning – continuing development

Integra's clients are at the heart of everything we do. We recognise that clients' needs are multifaceted and this is reflected in our holistic approach.

Full details of Integra's values are available on request. Our client-specific values are set out below.

Client-specific values

 Supporting clients in identifying and working towards their aspirations and goals

 Ensuring clients are at the heart of service development – encouraging, listening and responding to clients' feedback

 Providing graded exposure to social and communal responsibilities alongside fellow clients

 Ensuring that addressing each client's changing needs is our primary focus and our individual responsibility

 Empowering clients to take an active part in community life and to realise their full potential

 Ensuring the maintenance of effective risk management procedures and support for a care programme approach is at the heart of our quality management system

 Providing equality of treatment without prejudice to gender, age, religious beliefs, ethnicity, disability or sexuality.

Commitment to quality

Providing the highest quality service is an integral part of our mission.

This is reflected in the appointment of Dr Roger Thomas as Integra's Director of Quality Assurance. Dr Thomas' role is to chair our quality assurance panel, which is primarily responsible for ensuring our systems and procedures are reviewed regularly and that these are followed in practice.

The quality assurance panel is also responsible for ensuring that Integra:

 Reviews the quality of care and service (including client outcomes)

 Monitors key operational indicators (and takes remedial action if necessary)

 Identifies and shares best practice within the organisation

 Obtains regular feedback from clients and partners

 Recruits and retains good quality motivated staff with relevant experience to individual clients' needs

 Promotes partnership working as we believe we benefit from having a closer involvement and proactive regular communication with our partners

 Provides comprehensive high quality training and development from centres of excellence (whether from independent providers, the NHS, charities or internally)

 Promotes an open culture where experiences are shared and learned from.

Through the development of a client-centred outcome measure and user surveys we are seeking to continually monitor the clients' perspective of how successful we are.

Management team

Each care home has a registered manager who is supported by a competent and accomplished management team.

The two members of the senior management team are:

Managing Director – Peter Max

Peter draws upon his background working in public services (housing, charities and health) finance and consultancy and his management experience to ensure that customer-focused services are delivered properly in accordance with Integra's mission, values, strategy, regulations, standards and contractual requirements.

Peter is the Responsible Individual for Integra. His role also includes monitoring and supporting operational and financial delivery within the context of enhancing customer service and community wellbeing.

Director of Support and Rehabilitation – Paul Gregory

Paul's focus on providing person-centred support and rehabilitation is based upon his previous training and experience as a senior occupational therapist supporting clients with enduring mental health issues and complex needs.

In addition Integra has a:

Director of Quality Assurance (non-executive role) – Dr Roger Thomas

Roger is a consultant psychiatrist with many years experience in general and forensic mental health and with a specialist interest in addictive behaviours including co-occurring substance misuse.

Roger's principal role as a non-executive director is to:

Chair Integra's quality assurance panel, which is primarily responsible for reviewing Integra's quality of care and service systems and procedures (including client outcomes) and for ensuring that these are followed in practice. The panel is responsible for identifying best practice and sharing this within Integra. The panel is also responsible for seeking to develop Integra’s quality assurance methodology within the context of improvements in the NHS clinical governance, CSSIW and business best practice.

Provide support and advice to the management team and board – particularly in relation to health and safety, best practice, quality assurance and partnership working.

Roger has received permission from his NHS Trust to act as a Non-executive Director for Integra and has agreed a process with the Trust to ensure that any potential conflicts of interest are managed appropriately.

Integra Community Living Options

The Maltings, East Tyndall Street, Cardiff CF24 5EA  02920 494445  enquiries@integraclo.org

2004K  Copyright Integra Community Living Options 2004 to 2011   Photo credit: Andres Rodriquez

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