Last updated
22 July 2007

Our mission

Integra's mission is to:

 Provide the highest quality, innovative, person-centred residential support and rehabilitation for individuals with enduring mental illness

 Provide clear value for money to purchasers of our service through partnership working, flexibility and options based service offerings.

Service background

We set up Integra in 2004 because we recognised the need in Wales for additional high level 24 hour supervised residential services for Younger Adults with enduring mental illness and complex needs.

Our background in assisting individuals with complex needs led us to develop a flexible service that is prepared to respond to such needs.

Our values

Integra's values are at the heart of our approach.

They can be summarised into 6 broad categories as follows:

 Clients are integral to everything we do – each of us is responsible for ensuring we provide person-centred support and rehabilitation

 Empowering clients – facilitating autonomy and independence, enabling clients to take control of their lives at home and in the wider community

 Working with integrity – each of us is responsible for our own actions and seeks to work to the highest standards and quality

 Integrated service provision – we achieve more working together, with partners and with the community, than we do apart

 Supporting others – we will only provide the best support by supporting one another

 Being efficient, effective and innovative – in all our activities we seek to be innovative and provide efficient and effective solutions tailored to the needs of our clients and partners.

Integra's clients are at the heart of everything we do. We recognise that clients' needs are multifaceted and this is reflected in our holistic approach.

Full details of Integra's values are available on request. Our client-specific values are set out below.

Client-specific values

 Supporting clients in identifying and working towards their aspirations and goals

 Ensuring clients are at the heart of service development – encouraging, listening and responding to clients' feedback

 Providing graded exposure to social and communal responsibilities alongside fellow clients

 Ensuring that addressing each client's changing needs is our primary focus and our individual responsibility

 Empowering clients to take an active part in community life and to realise their full potential

 Ensuring the maintenance of effective risk management procedures and support for a care programme approach is at the heart of our quality management system

 Providing equality of treatment without prejudice to gender, age, religious beliefs, ethnicity, disability or sexuality.

Commitment to quality

Providing the highest quality service is an integral part of our mission.

This is reflected in the appointment of Dr Roger Thomas as Integra's Director of Quality Assurance. Dr Thomas' role is to chair our quality assurance panel, which is primarily responsible for ensuring our systems and procedures are reviewed regularly and that these are followed in practice.

The quality assurance panel is also responsible for ensuring that Integra:

 Identifies and shares best practice within the organisation

 Obtains regular feedback from clients and partners

 Recruits and retains good quality motivated staff with relevant experience to individual clients' needs

 Promotes partnership working as we believe we benefit from having a closer involvement and proactive regular communication with our partners

 Provides comprehensive high quality training and development from centres of excellence (whether from independent providers, the NHS, charities or internally)

 Promotes an open culture where experiences are shared and learned from.

Through a client-centred outcome measure and user surveys we will continually monitor the clients' perspective of how successful we are.

Management team

Each care home has a registered manager who is supported by a competent and accomplished management team.

The two members of the senior management team are:

Managing Director – Peter Max

Peter draws upon his background working in public services (housing, charities and health) finance and consultancy and his management experience to ensure that services are delivered properly in accordance with Integra's mission and values.

Director of Support and Rehabilitation – Paul Gregory

Paul's focus on providing person-centred support and rehabilitation is based upon his previous training and experience as a senior occupational therapist supporting clients with enduring mental health problems and complex needs.

In addition Integra has a:

Director of Quality Assurance (non-executive role) – Dr Roger Thomas

Roger is a consultant psychiatrist with many years experience in general and forensic mental health and with a specialist interest in addictive behaviours including co-occurring substance misuse.

Roger's principal role as a non-executive director is to:

Chair Integra's quality assurance panel, which is primarily responsible for reviewing Integra's systems and procedures and for ensuring that these are followed in practice. The panel is also responsible for identifying best practice and sharing this within Integra.

Provide support and advice to the management team and board – particularly in relation to health and safety, best practice, quality assurance and partnership working.

Roger has received permission from his NHS Trust to act as a Non-executive Director for Integra and has agreed a process with the Trust to ensure that any potential conflicts of interest are managed appropriately.

Integra Community Living Options

The Maltings, East Tyndall Street, Cardiff CF24 5EA  02920 494445  admin@integraclo.org

1107G Copyright Integra Community Living Options 2004 to 2007   Photo credit: Andres Rodriquez

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